Refund policy
Last updated: November 3, 2026
Good Leverage Co. sells one product, a full-body lift harness for dogs. This policy explains what we do if something goes wrong with your order.
Every order is covered by our 60-day size & defect guarantee: a free size exchange, and a replacement or full refund if your harness arrives damaged, defective or wrong, or never arrives. The 60 days count from the day your order is delivered. The guarantee doesn't cover returns for a change of mind (see below).
Free size exchange
If the harness doesn't fit, contact us within 60 days of delivery with your order number and your dog's chest measurement, measured through the coat to the skin. We'll ship the right size free of charge. You don't need to return the first harness. One free exchange per harness ordered.
Damaged, defective, wrong or lost orders
If your harness arrives damaged, has a manufacturing defect (for example a broken buckle or failed stitching), is not the item or size you ordered, or never arrives, contact us within 60 days of delivery with your order number and a photo or short video of the problem. Once we've confirmed the issue, we'll send a replacement or give you a full refund, whichever you prefer. You don't need to send the item back. If your order has not arrived 30 days after it shipped, we'll treat it as lost.
Order cancellations
You can cancel your order for a full refund at any time before it ships. Email us as soon as possible. Once an order has shipped, it can no longer be cancelled.
Change of mind
We don't accept returns or give refunds for a change of mind, or because you no longer need the harness, once your order has been delivered. If the size is wrong, please use the free size exchange above.
If your dog passed away before your order arrived
Contact us and we'll refund your order in full.
How refunds are paid
Approved refunds go back to your original payment method. Most banks show the refund within 5–10 business days.
Your rights
This policy doesn't limit any rights you have under applicable consumer protection law.
Contact
Email: support@goodleverageco.com
Good Leverage Co., 5830 E 2nd St, Ste 7000 #39202, Casper, WY 82609, United States