Size exchange and refunds

Every order comes with our 60-day size & defect guarantee. The 60 days count from the day your order is delivered.

Free size exchange

Sizing is the thing people get wrong, so we made it free to fix. Contact us within 60 days of delivery with your order number and your dog's chest measurement, taken through the coat to the skin, and we'll send the right size at no cost.

You don't need to send the first one back. Keep it, or pass it on to a friend or a local rescue. One free exchange per harness.

Damaged, faulty, wrong item or lost

If your harness arrives damaged, has a faulty buckle or stitching, isn't what you ordered, or never arrives, contact us with your order number and a photo. We'll send a replacement or refund you in full, whichever you prefer. You don't need to send anything back.

Please tell us within 60 days of delivery. If your order hasn't arrived 30 days after it shipped, we'll treat it as lost.

Cancelling an order

Changed your mind before your order ships? Email us and we'll cancel it and refund you in full.

Change of mind after delivery

We don't accept returns or give refunds for a change of mind once your harness has been delivered. This is a one-person shop, each harness ships from our supplier overseas, and sending one back would cost more than it's worth. If the size is wrong, use the free exchange above. Not sure which size to pick? Email us before you order and we'll help.

If your dog died before your order arrived

We're sorry. Contact us and we'll refund your order in full, no questions asked.

How refunds work

Refunds go back to your original payment method. Your bank may take 5–10 business days to show it.